Following an internal promotion, an exciting opportunity has arisen for an experienced Sales Support Assistant to join a forward-thinking, market-leading UK supplier and distributor based in Coventry. This is a full-time, permanent, office-based position, offering a salary of £28,000-£30,000 per annum, depending on experience, plus benefits.

Reporting to the Sales Support Team Leader, the post holder will provide sales administration and customer service support to customers, Account Managers and internal teams.

The post holder will be organised, detail-oriented and customer focused, confidently managing sales orders and enquiries in a fast-paced environment. They will build positive working relationships with customers and colleagues while ensuring a high standard of service and accuracy.

Ideal Candidate:

Experience

• Experience in a Sales Support, Customer Service or sales administration role
• Experience of managing customer enquiries by phone and email in a professional manner
• Experience of processing orders, maintaining accurate records and working to deadlines is desirable

 Skills

• Confident and professional communicator, both by phone and email
• Good IT skills, including accurate data input and use of Microsoft 365
• Strong organisation and planning skills, with the ability to manage a busy workload and competing priorities
• Good attention to detail and accuracy when checking orders, quantities, prices and customer information
• Ability to build effective relationships with customers, Account Managers and internal teams

 Personal Qualities

• Customer focused, helpful and professional
• Calm, resilient and able to stay alert in a busy environment
• Flexible and adaptable in approach
• Able to use initiative and sound judgement
• A promise keeper with a can-do attitude