An exciting opportunity has arisen for an experienced Administrator to join our client’s successful practice based in Leamington Spa. This is a permanent office based role working either full-time Mon-Fri 9-5pm or part-time working 3-4 days per week until 5pm. Salary £25k – £26k pa F/T pro rota if P/T plus company benefits.

The successful candidate will provide a full secretarial and support service within the department, assisting multiple Fee Earners. You will need excellent keyboard skills, a polite and patient manner, initiative, and a flexible approach.

Knowledge and Experience:

• Excellent keyboard skills with a good knowledge of Outlook and Word.
• Strong administrative experience essential
• Dynamic in approach and uses initiative when dealing with clients or potential clients
• A positive approach to customer service
• Ability to be a team player and flexible outlook
• Efficiency to deal with awkward situations and difficult clients in a professional manner
• Ability to remain discreet and maintain employee and client confidentiality at all times

Key Responsibilities:

• Undertaking typing and secretarial work within the Family Department for multiple Fee Earners but also assisting when needed across the Department as part of the Family support team
• Dealing with initial new client enquiries, allocating them amongst fee earners and signposting appropriately
• Handling of and dealing with clients’ calls (as delegated by Fee Earners) and liaising with Fee Earners on case developments.
• Dealing with clients by phone, email and in person (as delegated by Fee Earners depending on experience).
• Diary management
• Case management – under guidance of Lead Fee Earner
• Making appointments for clients
• Conflict checks on new clients
• Preparation of files for upcoming appointments and passing to Fee Earner
• Preparation of documents (as delegated by Fee Earners)
• Preparing case files for Court hearings
• Maintaining filing systems (through case management system).
• Providing general administration tasks, as and when required