Our client, who creates innovative products dedicated to supporting their customers, is looking for a Warranty and Returns Executive to join their successful customer service team.

As the Warranty & Returns Executive you will be responsible for providing support to all customers with claims, ensuring processes are followed, managing customer expectations in a fast-moving environment to deliver positive commercial outcomes.

What’s in it for Me?

£27k p/a plus excellent benefits, including income protection, private medical insurance, travel insurance, plus an extra day’s holiday for your birthday. Free on-site car parking. The role is based in Coventry working hybrid, 3 days in the office and 2 days from home.

If you are a great communicator, problem solver and have a desire to deliver exceptional customer service, then this is the role for you!

Key Responsibilities

Liaison with all stakeholders regarding claims

Review and Improve warranty processes

Create, monitor and manage internal reporting

Assist with the forecast of warranty budget and forecasts

Process replacement orders in a timely and accurate manner

Analyse data relating to customer claims

Support Finance with debit and credit note resolution

Monitor dispatch of delivery notes and manage stock issues

Claims Month end

Skills and Experience

Excellent organisational skills

Great Problem solving skills

High attention to detail

Excellent written and verbal communication skills

Ability to work independently and as part of a team

Computer Literate (MS Office, ERP systems)