Permanent
Letchworth
Posted 3 weeks ago

What’s in it for me? Salary circa £50k – £60k doe plus an excellent benefit package, including bonus scheme, shareholder opportunity, pension, health plan and life assurance, free on-site car parking.

The Job! As an experienced Sales Office Manager, you will be joining an innovative industry leader who has a modern and dynamic approach, offering exciting opportunities for future progression.

You will have responsibility for the commercial & operational aspects and functions of the Distribution Centre, managing profitability and generating an excellent customer experience. You will manage the teams delivering customer service, procurement and logistics.

The role is predominantly internal with some supplier and customer interface and therefore requires a candidate with strong people skills and the ability to create a rapport. If you are a natural leader and team player this is the role for you!

Knowledge & Experience required:

People:

  • Team motivation & responsibility for a team of approx.. 20 members of staff with 3 direct reports
  • Promoting and ensuring effective teamwork, leading by example, facilitating good communication and planning between business functions
  • Managing personnel issues where required
  • Developing direct reports and in-turn the whole team through training, learning and continuous improvement
  • The team is about getting the job done in a good humoured way to ensure work also has fun elements

Operations:

  • Health and Safety compliance, monitoring and improvement
  • A focus on the efficient processing of enquiries coming into the Distribution Centre
  • Driving sales internally
  • BRCGS; ISO9001 and ISO14001 management
  • Transaction management and data integrity
  • Product quality
  • Excellent communication within and between business functions
  • Right first time approach

Profitability:

  • You must be proactive and drive improvements to process and efficiency
  • Strong focus on operational costs and the ability to deliver value for money
  • Driving KPIs: Margin expectations; Inventory management (with the purchasing team); Debtors (with the credit controller)
  • Maximising USPs
  • Generating, developing, and maximising supplier relationships

Reporting:

  • Monthly reporting
  • Risk Assessments & Fire Safety
  • Employee attendance records
  • Customer and supplier performance reviews

Requirements & Personal Qualities:

  • Outgoing, positive with excellent communication skills
  • A strong desire to improve the experience of the stakeholders
  • Good academic record with a proven history of achieving
  • Keen to take responsibility and be accountable
  • A ‘doer’ that completes tasks quickly and to a high standard
  • IT confident, proficient with Microsoft Office – particularly Excel
  • Outstanding planning & organisational skills. Ability to multi-task and keep calm under pressure
  • Ability to lead and delegate tasks to achieve goals. A natural team player and leader
  • A holistic approach with the ability to focus on specific details where required.

Job Features

Job Category

Management

Salary

£50k - £60k doe plus bonuses and a full benefits package.

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