Full Time, Permanent
Coventry
Posted 1 week ago

Our client is a leading online retailer and is looking to recruit a Customer Service Advisor to join their busy customer service team.

Working within the busy Ecommerce team you will be dealing a large number of inbound enquiries via the phone, email, and live chat in reference to deliveries, orders, and general queries, therefore we are looking for a bright, enthusiastic confident communicator who enjoys working in a lively team. Working in the office Mon-Fri 8.30m – 5.30pm, the salary is circa £19k – £22k plus bonus and benefits. 

The capabilities and experience we are looking for is: 

Clear and Professional telephone manner

Experience of dealing and handling a high level of calls and queries

Possess excellent listening and problem-solving skills

Strong administration and organisational skills

Strong attention to detail

Excellent delivery focus under pressure and used to working to deadlines

Comfortable working with different systems and juggling multiple tasks

Experience in Word, Excel, and Microsoft outlook

Willing to go the extra mile 

Benefits available

Salary £19,000 – £22,000 depending on experience

Working with a team of fun, bright and highly motivated people

After 6 months full employment: 

Become a shareholder in the company

Group life insurance cover

Company pension scheme

Childcare voucher scheme

Job Features

Job Category

Customer Service

Salary

£19000 - £22000pa doe

Benefits

Plus bonus and full benefits package

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