Posted 6 months ago

We are looking for a permanent member to join our Client’s hugely successful internal Sales team, within the Ecommerce division. We are looking for an experienced call centre agent who has worked in a busy inbound call centre environment. The successful candidate will receive full training and ongoing coaching and development. This is a full time position 8.30-5.30pm Monday to Friday. Starting salary is £19000pa plus bonuses with an increase to £21000pa after a successful probationary period.

The candidate:

We are looking for a talented individual with great communication skills, drive and determination and a proven track record of achievement.  Someone who thrives working in a professional fast-paced, fun call centre environment.

The ideal candidate will have experience of dealing with customer’s sales and service enquiries. This opportunity will be perfect for someone who has a proven track record of achieving targets and goals and can demonstrate how they have added value as a member of the team. The ideal person will have the ability to think on their feet and respond quickly and accurately to customer enquiries.

Main responsibilities:

  • Dealing with Inbound telephone and email enquiries
  • Exploring potential solutions for customers
  • Offer excellent customer service
  • Delivering / exceeding sales targets and KPI’s
  • Contribute to team success
  • Promoting the company brand
  • Experience in communicating via Live Chat is preferred but not essential

Skills & attributes:

  • Excellent communication / interpersonal skills
  • Good standard of education
  • Numerate
  • Computer literate
  • Ability to work on own initiative
  • Ability to think and react fast and accurately
  • Team player
  • Target driven
  • An achiever
  • Effective time management

Our Client offers a great basic salary plus bonuses and an excellent benefits package.

Job Features

Job Category

Customer Service


£19000 plus bonuses and a full benefits package

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